Online Advice

Items to help

Office Opening Hours:

Closed

Telephone Opening Hours:

Closed

Opening Times

Translate

Search Online Free Advice

Citizens Advice Portsmouth Services

Generalist Advice Service page image

Generalist Advice Service

National Citizens Advice Website Search

Consumer Buying a used car

There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down.

Consumer Problem with a used car

If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back. This includes if it’s damaged, doesn’t work, or doesn’t match the advert or description you were given.

Consumer Problem with a car repair

You often have a right to keep the car - called 'good title' - even if it's still on outstanding hire purchase or conditional sale.

Consumer If the car you bought is still on hire purchase

If you’ve got a problem with your car, for example a fault or a bad repair, the first step is to speak to the garage or dealership responsible. If you can’t get it sorted out with them directly, a trade association could help as long as the garage or dealership is a member.

Consumer Getting help from a motor trade association

If you’ve got a problem with your car, for example a fault or a bad repair, the first step is to speak to the garage or dealership responsible. If you can’t get it sorted out with them directly, a trade association could help as long as the garage or dealership is a member.

Consumer Find an approved garage

It's a good idea to use an approved car garage for work on your car, such as a service, repair or MOT.

Consumer If you want a refund because of coronavirus

If something you were planning to do has been cancelled because of coronavirus, you might be able to get a refund. For example, if you had travel plans or were going to an event.

Consumer Return faulty goods

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.

Consumer Claim using a warranty or guarantee

Warranties and guarantees add to your legal rights.

Consumer If a company stops trading or goes out of business

You might end up without the item you paid for or with unfinished work if a company or trader stops trading or goes out of business. There are several ways to try to get your money back or get the work done. However, there’s no guarantee you’ll get what you paid for.

For more results, please visit: https://www.citizensadvice.org.uk/s/?q=Consumer

Benefits

Consumer

Debt

Family

Health

Housing

Immigration

Law and courts

Work

Disability Confident Employer

Skills for life Multiply

Funded by UK Government

Care Leaver Covenant