Our information charter

Opening Times

Translate

How we look after your information - Our information charter

We collect and store information from you to:
•    give you the right advice 
•    find your details if you need another service 
•    share with our partners so they can help you (we will ask you first) 
•    inform our research and campaigns 
•    share with funders to show the impact of the work we do 
•    find your details however you contact us When using your information, we will: 
•    keep it safe and make sure nobody sees it who should not 
•    take it very seriously if your information is not used properly or kept safe 
•    follow data protection laws that protect how information about you is used 
•    not share information without your permission, unless required to do so by law or it is the right and necessary thing to do 
•    not sell your personal information to commercial organisations for our gain 

When we ask for personal information, we promise to: 
• make sure you know why we need it and how it will be used 
• let you decide what you want to tell us  • consider how a use of your data might affect you, and get your consent where needed Your rights You can find out if we hold any personal information about you by making a request to us. If we do hold information about you, you can request we: 
•    give you a description of it 
•    tell you why we are holding it and how we’re using it 
•    tell you who could see it 
•    give you a copy of the information we hold about you 
•    delete or stop using your data, if you ask us to 
•    update or change your information 
•    let you move your data elsewhere or from elsewhere to us 

For further information, speak to your local Citizens Advice or see our privacy policy


FCA
AQS
Disability Confident Employer
Skills for life Multiply
Funded by UK Government