our specialist Immigration Advisers will discuss your issue in confidence and give you impartial advice to help you to find the best way forward.
We can help with:
Post Brexit queries including
settled and pre-settled status
Letters from the Home Office
Studying in the UK
Refugee & Asylum problems including interview, working and status issues
Access to benefits
Help with housing, medical or other services
Help when you have no recourse to public funds
British Citizenship for you and for your family
Visa applications and documentation queries
Problems with refused visas
Residence cards or family permits
Human Trafficking and employment exploitation concerns
Living in the UK illegally and deportation
Windrush applications,documentsand compensation
Legal issues and accessing the right expert help for your needs
Sponsorship problems and more.
If you need help with an Immigration issue, call our phone line: 02394 006600.
You can also call outside of these times to leave us a message and our Immigration staff will call you back as quickly as possible. If you prefer, you can contact the team by sending an email to: Immigration@caportsmouth.org.uk
For dedicated and free advice on energy saving measures and efficiency, you can speak with Switched On Portsmouth. Switched On Portsmouth is run by Portsmouth City Council to provide Portsmouth, Gosport and Havant residents with a number of ways to save energy, money and carbon.
There are a number of websites that are helpful, which are included below.
Working out what benefits you might be entitled to can seem complex. However, there many calculators that can help you with this. These are available at Turn2Us, EntitledTo and Better Off Calcutaror
If your situation is complex, for example due to anyone in your household being disabled, we would recommend a full benefit check with one of our advisers.
Council Tax Discounts and Benefits Many people who pay their Council Tax and entitled to Council Tax Support, as well as other Council Tax discounts. This support is often unclaimed and you should check if you’re entitled.
Water Bill Discounts You can also get discounts with your water bills if you’re on a low income. Both Southern Water and Portsmouth Water have schemes available that can reduce your bills.
There are lots of different food banks in Portsmouth that may be able to assist you, as well as places that offer meals. You can find an up-to-date list on the Portsmouth City Council website, here: Help with Food - Portsmouth City Council. If you require a foodbank voucher, please get in touch with us or any agency that you’re working with.
You can also call the helpline that Citizens Advice runs jointly with Trussell Trust. You can call the helpline on 0808 2018 2138. This is a dedicated helpline for help with foodbank vouchers.
Our volunteers assist with form filling. However, we get many requests for assistance and unfortunately this is dependent on our capacity. If we can’t assist, you can approach Advice Portsmouth for assistance, if you live in PO1-PO6, or your local Citizens Advice if you live elsewhere. You can also use the step-by-step form filling guides on our website for PIP, DLA and Attendance Allowance.
Can you help me with Universal Credit?
If you need help claiming Universal Credit our Help to Claim service can help you. The service is available via telephone on 0800 144 8 444 or webchat at www.citizensadvice.org.uk
Can I meet someone to discuss my problem face-to face?
Yes, if you book an appointment. If we have an adviser available, they’ll be happy to see you face-to-face. You can ask for a face-to-face appointment by attending our drop in, calling us, or sending us an email using our web form.
All applications for social housing are processed and administered by Portsmouth City Council. For more information about your options, email email@example.com. Include relevant details about your current circumstances and ideally a contact phone number. You can also phone 023 9283 4989 or visit Housing Options on the first floor of the Civic Offices in Guildhall Square, Portsmouth. You can also find information on the Portsmouth City Council website here: Looking for a home - Portsmouth Council.
Citizens Advice relies heavily on the work of our volunteers and we are always looking for new volunteers to support our service we have a variety of roles available. If you would like to volunteer, please get in touch. We have a number of different roles available. Please send an email to firstname.lastname@example.org
There are many organisations who offer free advice on debt, and you should ask whoever you approach to confirm that they offer a free service so that any payments you make go towards reducing your debts. Citizens Advice offers a full range of debt solutions, and like all professional debt advisers we will always seek the most appropriate solution for your specific circumstances. You can find an overview of local services on the Portsmouth City Council website: Money Advice - Portsmouth City Council.
If you are having trouble being able to see your child, there are steps that you can take to resolve this. You can find information about what to do on the Citizens Advice website here, or on the .gov.uk website here.
Payplan: Free debt advice and support over the internet or phone. This service is suitable for people whoare able tomake regular payments towards their debts. If you prefer face to face advice and support, or if you are unable to makepayments,please contactCitizens Advice Portsmouth.
Step Change Debt Charity (formally Consumer Credit Counselling Service): Free debt advice and support over the internet or phone. This service is suitable for people whoare able tomake regular payments towards their debts. If you prefer face to face advice and support, or if you are unable to makepayments,please contactCitizens Advice Portsmouth