Welcome to Citizens Advice Portsmouth

How can we help?

Citizens Advice Portsmouth has operated in Portsmouth for more than 75 years.

We offer free, impartial and confidential advice in person, on the telephone and online to the people of Portsmouth.

With our team of advisors made up from both paid staff and volunteers we run an advice centre at Ark Royal House, Winston Churchill Avenue (close to the City Centre and Central Police Station).  

Office opening times

Money Advice drop-in & telephone service. We also operate an information service via drop-in service daily.

Big Energy Saving Week

Week Commencing 20th January

This Big Energy Saving Week we are urging people to use their power to make a big difference. There are some easy steps you can take to save money and energy by changing the way you use appliances or making your home more energy efficient. #BESW20

Download our Booklet - 20 Ways to save

Check out our national campaign page for what events are near you and try out the energy price comparison tool. It is free, uses a full market comparison, totally independent and gives a customer service rating for the major energy companies.

Citizens Advice BESW campaign page

Free deaf advice

To advise you on your debt issues we offer a service called Money & Pensions Service Debt Advice Project, or MAPS. This is a government funded debt advice service that is free and confidential. You will not be judged and neither is any personal information shared with the Money & Pensions Service. Citizens Advice is fully impartial and confidential.

If you are deaf and want help with debt, the project will cover the cost of a BSL Interpreter so that you can access the services of a debt adviser. The Interpreter is free, you do not have to pay anything. Interpreters booked through this project are provided by Action on Hearing Loss.

For more information please click here

Help to Claim - Universal Credit

Our Help to Claim team help you if you are struggling to apply for Universal Credit, or if you have any problems with Universal Credit before your first payment.

You can drop-in to us 9am-2pm Monday – Friday and an adviser will see you if they are free, or we will book you an appointment.

Alternatively, you can leave a message with us on 02392 855 855 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll get back in touch as soon as possible.