Welcome to Citizens Advice Portsmouth

UPDATE: COVID-19 | Changes to our service

We at Citizens Advice Portsmouth want to reassure you that we are fully dedicated to supporting you with good advice and information during these unprecedented challenges.

As you can imagine the information and advice we are receiving is changing rapidly and our advisers are working all the hours to try and assimilate large amounts of new information and, as you can appreciate, it is vital that the advice we give you is as up to date and accurate as possible.

Therefore, as a temporary measure, we are going to shorten our phone advice hours to allow our advisers time to read and learn all this new information and guidance. We have taken the decision to temporarily suspend our face-to-face advice service.

Thank you for your patience and understanding during this challenging time. Stay Safe!

Sandy O’Neill

Chief Officer

Call us

phone 1 heritageblue 02394 006 600

Adviceline opening hours

Monday to Thursday 10am to 1pm 2pm to 4pm
Friday 10am to 12pm 1pm to 3pm

Email us

mail heritageblue This email address is being protected from spambots. You need JavaScript enabled to view it.

Coronavirus - What it means for you

There are things you can do to help you avoid getting coronavirus, also known as COVID-19. There are also things you can do to stop the virus spreading if you think you have it. Read more at:


How can we help?

Citizens Advice Portsmouth has operated in Portsmouth for more than 75 years.

We offer free, impartial and confidential advice in person, on the telephone and online to the people of Portsmouth.

With our team of advisors made up from both paid staff and volunteers we run an advice centre at Ark Royal House, Winston Churchill Avenue (close to the City Centre and Central Police Station).  

Free deaf advice

To advise you on your debt issues we offer a service called Money & Pensions Service Debt Advice Project, or MAPS. This is a government funded debt advice service that is free and confidential. You will not be judged and neither is any personal information shared with the Money & Pensions Service. Citizens Advice is fully impartial and confidential.

If you are deaf and want help with debt, the project will cover the cost of a BSL Interpreter so that you can access the services of a debt adviser. The Interpreter is free, you do not have to pay anything. Interpreters booked through this project are provided by Action on Hearing Loss.

For more information please click here

Help to Claim - Universal Credit

Our Help to Claim team help you if you are struggling to apply for Universal Credit, or if you have any problems with Universal Credit before your first payment.

You can drop-in to us 9am-2pm Monday – Friday and an adviser will see you if they are free, or we will book you an appointment.

Alternatively, you can leave a message with us on 02392 855 855 or email This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll get back in touch as soon as possible.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.