How LEAP works
If you have been struggling to pay your energy bills, please don’t think you’re alone. According to the official Committee on Fuel Poverty, over 10% of households in England are in fuel poverty. ‘Fuel poverty’ is defined as a situation where someone who is on a relatively low income lives in a house that cannot be kept warm at a reasonable cost.
It can be caused by a mixture of high energy prices, low incomes, and energy-inefficient homes. Fuel poverty can have life-changing effects on households, with the stress of debt, for example, creating social isolation and even illness.
LEAP has a wide network of referral organisations who will refer anyone who is in (or at risk of falling into) fuel poverty. Referral organisations could, for example, include your local food bank, Citizens Advice, health clinic, your rent or housing officer or local authority contact.
LEAP has some very broad eligibility requirements. We want to be able to help as many people as we can by extending the service to anyone that either is already in, or is at risk of falling into fuel poverty. It is open to all types of householders – homeowners, private renters and social housing tenants. You can check your eligibility here
LEAP is an energy and money saving service that is helping people keep warm during the colder months and reduce their energy bills without costing them any money.
You can apply using the online form either for yourself or on behalf of somebody else. Our advisors will contact all applicants to confirm eligibility and arrange for a home energy visit. During this visit, a qualified home energy advisor will survey the home, install a number of suitable energy saving measures if necessary, and assess the property and your personal situation for further assistance and support.
This service is available free of charge to eligible residents in a number of areas of the UK. Eligibility is based on household income, receipt of state benefits, health conditions and family situation. Please complete as much of the form as possible, and our telephone advisor will be able to confirm eligibility by phone.
Home Energy Visit
Once your eligibility has been checked, an appointment (at a time convenient for you) will be booked for you by the LEAP Contact Centre team. A highly-trained LEAP Home Energy Advisor will then visit your home and carry out a home visit. During the home visit, the advisor will conduct a thorough assessment of your home and try to offer immediate help.
The advisor can install a range of simple energy saving measures where necessary, such as draught proofing or LED lightbulbs, provide energy efficiency advice and help you to look for a better deal on energy bills.
The Home Energy Advisor will also leave behind a Home Visit Pack which will include details of the help and advice given to you as well as contact details of other organisations offering further support.
After the visit
Based on the findings of your home visit there are a range of onward services that can be offered. These might include a referral to an income maximisation service, an assessment for larger energy efficiency measures (insulation and heating) and identification of serious hazards in the home.