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Welcome to Citizens Advice Portsmouth

We here at Citizens Advice Portsmouth are dedicated to keep supporting you during these unprecedented times. To protect both our staff and our customers, however, we have had to make some changes to the way we are delivering our service. We are no longer offering face to face advice, instead we are providing all support via telephone and email.

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Contact Us: 02394 006600 (local call)
Today's Opening time: We are now closed

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Information Center

COVID-19 Update

As you can probably imagine, all our advisors are working extremely hard to assimilate the large amount of information that is changing daily, so please be patient with us. If we cannot answer your query immediately, an adviser will get back to you as soon as possible.

In addition to our usual advice, we are providing support on issues that arise due to Covid-19. You can also check out information provided on our national website: citizensadvice.org.uk

For the latest factual health information, please visit the NHS website: nhs.uk

Information Center

Citizens Advice Scams Fortnight

Citizens Advice Scams Fortnight takes place between 15th - 28th June, and this year the focus will be on COVID -19  scams. Have you, or someone you know, been a victim of a scam or been targeted by scammers since the Coronavirus outbreak? We would very much like to hear from you about your experience.

Please leave your name and telephone number and we will call you back or alternatively please us our contact form and leave your contact details.

Thank you

getting advice

Citizens Advice Portsmouth, Ark Royal House,
Winston Churchill Avenue,
Portsmouth,
Hampshire,
PO1 2GF
02394 006600 (local call)

opening hours

Telephone and Emails only (due to current circumstances)

Sunday
Telephone Advice Closed
Monday
8:00 am
6:00 pm
Tuesday
8:00 am
6:00 pm
Wednesday
8:00 am
6:00 pm
Thursday
8:00 am
6:00 pm
Friday
8:00 am
5:00 pm
Saturday
Telephone Advice Closed

services

Money Advice Service

We all owe money to various people all the time: bills are a fact of life. But, from time to time, you may find yourself overwhelmed by your debts and can't see a way of paying them all. We can help

Money Advice Service
Help To Claim

Citizens Advice has a new team that’s here to help you get to your first payment of Universal Credit.

Help To Claim
Macmillan Cancer Support

Citizens Advice and Macmillan Cancer Support work in partnership to provide welfare benefits advice for people affected by cancer.

Macmillan Cancer Support
Info Point

We offer information and guidance to people on a wide range of issues.

Info Point
Older Persons Service

A full Citizens Advice service for those living in PO1 - PO6, who are over the age of 65. Can assist in general advice matter.

Contact Sharon - 02392 855866 - Message facility available

Older Persons Service
Pension Wise

Citizens Advice were chosen to deliver Pension Wise - a free and impartial guidance service from the DWP to help people understand what their choices are and make informed decisions.

Pension Wise
Home and Well

The countywide project scheme aims to address the detrimental impact that cold homes, reduced water usage and anxiety due to utility bills can have on people returning home from hospital.

Specially trained Citizens Advice advisers will review patients’ utility bills to ensure they are on the best possible deals and maximising the benefits that utilities have to offer. The advisers will also help patients apply to be on the Priority Services Register – meaning that they will receive additional support should they experience a power cut or water shortage.

Home and Well
Positive Minds

Is your mental wellbeing being affected?

Let us help!

We can provide advice & guidance to support you to take control of your life.

Please contact our community advice worker Denise on 02392 855 855

Further information visit: positivemindsportsmouth.org.uk

Positive Minds
Joining Forces For Families

Joining Forces for Families (JFFF) is a project funded by the Armed Forces Covenant and delivered by Citizens Advice Hart, Rushmoor & Portsmouth.

It is aimed at helping serving personnel and their families when they encounter life's stressful events.

The service operates through a referral process, please follow the link: citizensadvicehart.org.uk

Joining Forces For Families
Veteran Outreach Support

Citizens Advice providing a general advice service for veterans. Takes place at the Royal Maritime Club, 75-80 Queen St, Portsmouth PO1 3HS. First Wednesday of every month starting at 2pm

Veteran Outreach Support
Free deaf advice

To advise you on your debt issues we offer a service called Money & Pensions Service Debt Advice Project, or MAPS. This is a government funded debt advice service that is free and confidential. You will not be judged and neither is any personal information shared with the Money & Pensions Service. Citizens Advice is fully impartial and confidential.

If you are deaf and want help with debt, the project will cover the cost of a BSL Interpreter so that you can access the services of a debt adviser. The Interpreter is free, you do not have to pay anything. Interpreters booked through this project are provided by Action on Hearing Loss.

Free deaf advice

contact us

Please do not include any sensitive information i.e: Date of Birth, National Insurance, Bank Details etc.

Contact Us
Citizens Advice Portsmouth, Ark Royal House,
Winston Churchill Avenue,
Portsmouth,
Hampshire,
PO1 2GF
02394 006600 (local call)
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Registered office: Citizens Advice Portsmouth, Ark Royal House, Winston Churchill Avenue, Portsmouth, Hampshire, PO1 2GF

Company registration number: 2946921 Charity registration number: 1039776 Authorised & regulated by the Financial Conduct Authority: FRN 617699

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