Customer Satisfaction Survey
Citizens Advice Portsmouth
Here at Citizens Advice Portsmouth we are always trying to improve our service and meet our customers needs, let us know what you think and help us have a greater impact in our community.

Citizens Advice Portsmouth
Here at Citizens Advice Portsmouth we are always trying to improve our service and meet our customers needs, let us know what you think and help us have a greater impact in our community.
Speak up about health and social care in Portsmouth
Healthwatch is the independent champion for health and social care in England.
Working locally in Portsmouth, we give children, young people and adults a powerful voice - making sure their views and experiences are heard by those who run, plan and watch over health and social care services in the city.
The work we do is influenced by our members, the general public and local organisations and we want to hear from you about your experiences with local services that you use.
We are committed to putting local people and their views at the heart of health and social care services in Portsmouth.
To find out more about Healthwatch please click the following link: http://www.healthwatchportsmouth.co.uk/about
What is Healthwatch?
What we do
Healthwatch Portsmouth helps people get the best out of their local health and social care services; whether it’s improving them today or helping to shape them for tomorrow.
Healthwatch is all about local voices being able to influence the delivery and design of local services that they use. Through a committed staff team and a brilliant dedicated group of volunteers, we:
Copies of all our reports can be found in our information centre
How do we work?
Based within the family of Learning Links (Southern) Ltd, Healthwatch Portsmouth:
Uses a range of communication channels (face-to-face, email, social media, paper surveys, telephone, focus groups) to reach out, listen to and understand users of Portsmouth’s health and social care services;
Works closely with the voluntary, public and private sectors to enable them to provide accessible, high quality care based on patient/user feedback, evaluation, participation and research;
Employs a partnership approach with key stakeholders and volunteers to applaud, challenge, question and review in the pursuit of best practice in health and social care, informed by the public’s opinion;
Contributes the local voice to the deliberations and strategy of the Health and Wellbeing Board and commissioning bodies;
Form more information please visit Healthwatch Portsmouth website
Some bailiffs are still abusing their powers when trying to recover debts, despite changes to the law three years ago, say debt advice charities.
The laws to regulate bailiffs in England and Wales were aimed at protecting debtors from any unfair behaviour.
But a consortium of charities says these new rules have failed to rein in some rogue bailiffs.
One industry body said the system had improved but could be better.
The government will soon begin a review of the laws.
Bailiffs are typically used by creditors, on the authority of the courts, to seize property if debtors fail to pay what they owe.
The 2014 laws should have provided debtors with protection against over-aggressive bailiffs.
Press Release
Citizens Advice Portsmouth will close its office in Northern Road, Cosham on Tuesday 28 February 2017. Citizens Advice has been providing much needed advice and support in the Cosham area since the start of the Second World War.
The City Council stopped funding the Citizens Advice service in 2012, but with funding from the Big Lottery Fund, various philanthropic trusts and other bodies, Citizens Advice were able to carry on providing advice and support. Over the last 18 months, it has drawn on its reserves to keep this important service going but that is no longer possible. As a charity, Citizens Advice can’t run at a loss and has to balance the books. The board of directors have reluctantly decided that the Cosham closure is unavoidable.
Citizens Advice Portsmouth knows that an effective advice service covering the Portsmouth mainland is needed as many people need advice and support. Clearly, there is a lot of poverty and deprivation on the Portsmouth mainland. Official data shows that a third of children and a quarter of people aged over 60 years experience poverty in Paulsgrove. In Cosham, 22% of children and 17% of people aged over 60 years also experience poverty.
Derek Judd, Chair of the Board of Directors said:
“We are very sad and disappointed that we can’t continue providing services on the Portsmouth mainland. We know that there is a lot of demand in Paulsgrove and Cosham which is not currently being met. We are still providing money advice and some other services from our headquarters in Winston Churchill Avenue, but can’t cover all areas of advice.
“People can get help and advice from another body, Advice Portsmouth at Kingston Crescent , North End which is open every weekday. Alternatively, they can get free on-line help from the national Citizens Advice service on a wide range of subjects at: https://www.citizensadvice.org.uk/ This highly successful website attracted 36 million visits in 2015/16.
Any enquiries about this press release, please contact Sandy O’Neill on 023 9285 5864
In the last year (2015/16):
Nationally...
The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see Advice trends.
Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.