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Credit card firms pushing people into long term debt, warns Citizens Advice
Citizens Advice helped nearly 66,000 people with over 140,000 credit card debt problems in the last year.
One pensioner Citizens Advice helped was repeatedly called by firms offering more credit cards - despite the fact that she could only afford to make minimum repayments on her existing cards. She used the cards to meet her essential bills and ended up with a total of 21 credit cards and debts totaling £70,000.
Another man the charity helped owed £15,000 on four different credit cards, but despite only making minimum repayments on each card which just covered the interest, he was notified by all four providers that they were increasing his credit limit. He turned to Citizens Advice for help when his debts hit £30,000.
Citizens Advice Chief Executive, Gillian Guy, said:
“Irresponsible offers of further credit are pushing people into long term debt cycles.
“Citizens Advice helps thousands of people each year with credit card problems - including those struggling with large debts on several different cards that will take them years to pay off.
“It’s clear that irresponsible behaviour by some lenders is making people’s debt situation worse - such as offering more credit when they already have thousands of pounds of unpaid debt.
“The regulator must ensure that lenders are taking into account people’s whole financial and personal situation before agreeing further credit. Banning firms from raising existing customers’ credit limits without seeking their express permission first would also help people take more control over their finances.
“Lenders must act responsibly and direct people struggling with debt towards free and independent advice and support - rather than more credit.
”The FCA has announced a range of proposals to help those already in long term credit card debt - who are spending more on credit card interest charges than paying off the total amount they owe. It says lenders should contact customers who have been in this situation for 3 years to arrange a plan to pay their outstanding balance more quickly.
Citizens Advice says lenders should be asked to intervene sooner - at the very latest after two years - to help people struggling with unaffordable debt.