Trustee Board Members






 All Citizens Advice are independent charities, governed by their own board of trustees, who are ultimately responsible for the quality and range of the service. Day-to-day control is delegated to the Chief Officer, but Trustees:

Main duties and responsibilities for all trustees

Each individual member of the trustee board has a responsibility to contribute to the discharging of the board's duties. They can do this by:

  • maintaining an awareness of the business of the Citizens Advice Portsmouth
  • taking responsibility for their own learning and development
  • regularly attending, preparing for and taking a full part in meetings
  • actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
  • monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met
  • monitoring the financial position and ensuring that Citizens Advice Portsmouth operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management
  • supporting the development of the Citizens Advice Portsmouth through participation in agreed projects
  • actively seeking to further the strategic objectives of Citizens Advice Portsmouth, and acting in its best interests at all times
  • maintaining confidentiality about any sensitive or confidential information received in the course of duties as a trustee.

Personal skills and qualities for all trustees

Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

      • commitment and availability to attend trustee board meetings
      • effective communication skills and willingness to participate actively in discussion
      • willingness to gain knowledge of local needs and resources
      • commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence, and research and campaigns
      • willingness and ability to act in the best interests of Citizens Advice Portsmouth
      • ability to understand and accept their responsibilities and liabilities as trustees and employers
      • willingness to participate in democratic process which develops Citizens Advice policies by area and nationally
      • numeracy to the extent required to understand accounts with the support of a treasurer
      • willingness and ability to learn, and to develop and examine their own attitudes
      • ability to think creatively and strategically, and exercise good, independent judgement
      • ability to work effectively as a member of a team.

Citizens Advice Portsmouth trustee board needs people from all sections of the community with a wide range of different skills, experience and perspectives. The board tends to meet in the evenings, making this a flexible role, which trustees often fit around a full-time job. A full induction into the trustee board's role and responsibilities will be provided. Ensure the centre complies with relevant laws.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.