Welfare Benefit Volunteer Caseworker

Law Courts Welfare Worker

Welfare Benefit Volunteer Caseworkers required

What will you do?

● complete an introduction to Citizens Advice and training for your role

● provide advice and assistance on several benefits dispute particularly disability rights issues

● assisting clients to make claims to DWP

● offering advice and information by telephone or email

● challenging unfair decisions

● writing appeal submissions and representing clients at the tribunal appeal hearings

● Keeping accurate and up to date case notes

What’s in it for you?

● make a real difference to people’s lives

● learn about specific benefits issues in depth

● build on valuable skills such as communication, research and working with clients

● have a positive impact in your community.

What do you need to have?

● be friendly and approachable

● be non-judgmental and respect views, values and cultures that are different to your own

● have good listening skills

● have excellent verbal and written communication skills

● be able to deal with clients in a sensitive and professional manner

● be able to understand information and explain it to others

● be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

● be willing to undertake training in your role

● Knowledge of welfare benefits is essential

How much time do you need to give?

Ideally, we ask for 4-6 hours per week, which can be over one day or spread over two days, for at least 6 months.

We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a welfare benefit volunteer caseworker and would like to discuss, what you will do and how we can support you please contact us.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.