Citizens Advice Portsmouth
Disclaimer & Copyright
Citizens Advice Portsmouth has tried to ensure that the information on this website is accurate. However, Citizens Advice Portsmouth will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Portsmouth endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.
Citizens Advice assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Portsmouth, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.
Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Portsmouth and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.
Social Media Policy
We are committed to people getting the most appropriate and high quality advice. Therefore we cannot give advice or respond to advice requests over social networks or through our blogs. If you do ask us for advice on Facebook, Twitter, LinkedIn & Instagram, we will try and refer you to the relevant service or source of information within 2 working days. We cannot guarantee when we will respond on other social networks as they are not monitored every day. If you do need advice, please head to the relevant section of our website www.caportsmouth.org.uk.
Any follows, retweets, favourites, likes, shares, comments or other social media interactions should not be considered an endorsement or agreement with the sentiment by Citizens Advice Portsmouth.
We encourage open conversation on our social media channels, and would love to hear your views and experiences. However, we ask that you abide by our community guidelines when you do so. By contributing to one of our online channels you agree:
- to be solely responsible for the content of all information you contribute, link to or otherwise upload
- to use language that is appropriate, respectful and polite
- that use of trademarks or intellectual property belonging to another will not be used unless the owners’ prior permission has been given.
Any posts which contravene these guidelines or which we deem inappropriate may be hidden, deleted or lead to a ban. In most cases we will endeavour to inform the poster why their post or behaviour was inappropriate.
Inappropriate posts and behaviour may include:
- offensive language, profanity, personal attacks, illegal statements, discrimination of any kind
- content attempting to impersonate someone else
- advertisements for products and/or services
- misleading information, deliberately or accidentally.
- contacting people privately or separately from the original discussion and using offensive or aggressive language.
We will not remove posts because they are critical of Citizens Advice Portsmouth, unless they also match any of the criteria above. If your post was removed and you wish to question our decision, please get in touch with us.
Citizens Advice Portsmouth operates within the General Data Protection Regulation. Citizens Advice Portsmouth is the Joint Data Controller with Citizens Advice which electronically processes the personal information in a secure case management system. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will ensure it has the right level of security. It is the sole responsibility of the sender to secure the privacy of this correspondence.
Emails from Citizens Advice may be confidential and are intended solely for the use of the individual to whom they are addressed. If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone. Please contact the sender if you believe you have received this email in error.
If you are concerned about confidentiality, then please contact us by phone or in person.
Under the General Data Protection Regulation and Data Protection Act 2018 when enacted, we need your consent to store your personal details. By using our email advice service, you agree to the following statement: "I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service". Please indicate clearly by return of email if you do not agree with this.