Citizens Advice Portsmouth operates within the General Data Protection Regulation. Citizens Advice Portsmouth is the Joint Data Controller with Citizens Advice which electronically processes the personal information in a secure case management system. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice will return information to the email address of the sender only. If an email from Citizens Advice contains sensitive personal data about you, Citizens Advice will only send with your consent and will ensure it has the right level of security. It is the sole responsibility of the sender to secure the privacy of this correspondence.
If you are concerned about confidentiality, then please contact us by phone or in person.