Money Advice Case Study

Case Study:

Our customer is a pensioner with a modest level of debt and a modest income, with no chance of repaying her debts within her lifetime.  She had been paying large amounts that she could not afford into a debt management plan arranged via an agency. 

We assisted her to apply for a Debt Relief Order. This was successful and she is now protected from her creditors for a 12 month period, at the end of which all of her debts will be cleared.

Case Feedback:

“I was very low when I came to Citizens Advice, with debts and problems everywhere.  I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.

“The staff were always helpful when assisting me with sorting my debt out.  I went to other people for help and they made me feel bad about myself, but the Citizens Advice made me feel at ease”.

“I was given advice in a very none-judgemental manner and learned that I can access funds from other sources to help my financial situation”.

“The Citizens Advice helped me to decide which was the best path to take, regarding debt management for my own circumstances”.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.