Macmillan Cancer Support

When you or someone close to you has been diagnosed with cancer, money might not be one of the first things you think about. But having cancer can be expensive.  Your income may go down and your expenses may go up.  You may have to pay for a special diet, child care, higher heating costs or travel to hospital. If you are struggling to cope with the financial effect of cancer, there is help available. If you, your family or carers are living with cancer and struggling to cope with its financial impact, remember that there is help available.  You can get free, confidential welfare benefits and money advice from a specialist Citizens Advice adviser provided in Partnership with MacMillan Cancer Support. 

Our partnership with MacMillan Cancer Support covers Hampshire.  Our telephone advice line operates Monday to Friday from 9:30am to 2:30pm.  Although funded as a telephone service, we can offer face to face interviews in many Hampshire Citizens Advice's and outreach venues and we can also offer Home Visits.

We provide the full Citizens Advice service and can can advise on other problems, such as housing, employment, family matters following death and bereavement and we can do in-depth casework.

We also hold regular outreach sessions at both Queen Alexandra Hospital in Cosham, Portsmouth and Southampton General Hospital. 

Please call us on  0344 847 7727 for more information about our service.  We also offer initial advice by telephone or appointment.

Client Feedback

“It has been brilliant – we did not think we were entitled to any help or benefits. We are extremely grateful for your help.”

Case Study

Our customer first contacted us via the advice line.  He has recently been diagnosed with throat cancer. He had been offered treatment by the hospital but said he suffered the first time round and didn’t know if he felt up to undergoing operations and chemo. We advised him about claiming Disability Living Allowance and completed the application form with him but initially this was turned down. We requested a reconsideration of the decision and he was then awarded the benefit backdated to the original date of claim.

He was living in a flat with shared facilities where the toilet was down a steep flight of stairs and shared with 5 other men. The Local Authority became involved with the building after the Fire Service reported the building to them because of faulty wiring. All flats were inspected and a list of works provided to the landlord who responded by issuing a Section 21 eviction notice – he said he couldn’t undertake the expense of the works needed. We contacted Local Authority Housing and they accepted that our client was in priority need. Within 6 weeks he viewed a property which he accepted and moved in 2 weeks later. Now in his new home we have helped him with his Housing Benefit claim, we also obtained two grants totalling £600 and loan of a wheel chair from Red Cross.

He says this is the first time in his life he has had secure accommodation – he said even when he was young they were evicted from their social housing when his father passed away. Even though he lived in the other property for 11 years and he said he was very nervous about moving he says his new property already feels like home and he hasn’t spent one moment thinking about the old place. His friend who made the initial referral says this is the brightest he has been for a very long time.

Hampshire Macmillan Citizens Advice Service

7th Annual Report

October 2015 to September 2016


What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.