Macmillan Cancer Support

macmillan logo 2





Do you need help with the cost of cancer?

If you or your family are living with cancer and struggling to cope with its financial impact, there is help available.  When you or someone close to you has been diagnosed with cancer, your job and money might not be the first things you think about.  But having cancer can be expensive.  You or your family's income may go down and your spending may go up.  You may have to pay for a special diet, child care, higher heating costs or travel to a hospital.  It may be hard to keep your job.

What can we help with?

Our Macmillan Citizens Advice Service is a team of dedicated advisers for people affected by cancer who are living in or being treated in Hampshire or the Isle of Wight.

We offer free, impartial and confidential information and advice on a range of issues including:

  • welfare benefit applications
  • money matters including debts, pensions, insurance, grants and fuel schemes
  • employment advice for employees and employers
  • housing
  • family matters
  • travel

Where can you find us?

You can get help over the phone or arrange for an appointment.  We can meet you at various locations:

  • Basingstoke and North Hampshire Hospital
  • Gosport War Memorial Hospital
  • Queen Alexandra Hospital, Portsmouth
  • Royal Hampshire County Hospital, Winchester
  • St Mary's Hospital, Isle of Wight
  • Southampton General Hospital
  • Local Citizens Advice offices
  • Some Libraries
  • Hospices in Hampshire and the Isle of Wight
  • At your home if you cannot travel

You can also ask the local Citizens Advice or Macmillan staff at the hospitals to give us your contact details and we will call you.

How to contact us

To make an appointment, or for advice over the phone, call or dedicated advice helpline on

Tel: 0344 847 7727

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls.


presentation blue Hampshire

Citizens Advice Hampshire and Macmillan Cancer Support working together.

The Citizens advice website offers direct access to practical, reliable and up-to- date information on a wide range of topics and refers to others sources of advice you might want to use.



If you have any questions about cancer, need support or just want to chat - even if there's something on your mind not mentioned in this leaflet - please don't hesitate to get in touch.

Call the Macmillan Support Line free on 0808 808 00 00 (Monday to Friday, 9am - 8pm) or visit 

You can also join our online community at to chat online with people who are going through similar experiences.


Client Feedback

“It has taken a lot ot the pressure of us.  It has made this difficult time somewhat easier for me."  Client at HMCAS

Case Study

Client was referred to us by both the Rowans and Solent Palliative Care due to being very vulnerable.  Client has very quickly had to come to terms with losing both parents and his wife walking out on him.  Client has always been supported by his family and had been living with his parents therefore their loss had a great impact on his abilities to care for himself especially where budgeting was concerned.

Client had been told his cancer has spread to his brain and was finding everything overwhelming. His wife was still trying to control his finances and had taken his motobility car with her to her new property. 

His Personal Independence Payment (PIP) had been stopped and he had missed the date to ask for this to be reconsidered, his Employment and Support Allowance (ESA) was at an incorrect level and he had not managed to change the Housing Benefit claim into his name.  He has several debts with doorstep collectors which he had prioritised.  He was feeling unwell due to the brain tumour and could only take in a small amount of information at a time before tiring.  On a joint visit with the Social worker we dealt with registering an out of time request to have his PIP reconsidered.

In passing the client mentioned he was finding it difficult to cope with the dogs – he has three and that his estranged wife had been asking for money.  We requested client’s permission to contact the Social Worker he agreed.  A safeguarding issue had been raised by the Housing Officer who had assisted with the Housing Benefit claims and this has been followed up, we have also approached charities to assist with the dogs.  We visited the following week and the client was feeling much more positive.  His PIP is back in payment and we called ESA and completed the form over the phone which will give him an extra £62 per week.  We completed grants for Macmillan and Keep Well Keep Warm which were both awarded.

Hampshire Macmillan Citizens Advice Service

7th Annual Report

October 2015 to September 2016


Hampshire Macmillan Citizens Advice Service
8th Annual Report
October 2016 to September 2017

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.