Welcome to Citizens Advice Portsmouth


How can we help?

Citizens Advice Portsmouth has operated in Portsmouth for more than 75 years.

We offer free, impartial and confidential advice in person, on the telephone and online to the people of Portsmouth.

If you need advice about debts, housing, benefits, employment, family breakdown or your rights then we can help you.

With our team of advisors made up from both paid staff and volunteers we run a Money Advice Centre at Ark Royal House, Winston Churchill Avenue (close to the City Centre and Central Police Station).  

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Free Deaf Advice

To advise you on your debt issues we offer a service called Money Advice Service Debt Advice Project, or MASDAP. This is a government funded debt advice service that is free and confidential. You will not be judged and neither is any personal information shared with the Money Advice Service. Citizens Advice is fully impartial and confidential.

If you are deaf and want help with debt, the project will cover the cost of a BSL Interpreter so that you can access the services of a debt adviser. The Interpreter is free, you do not have to pay anything. Interpreters booked through this project are provided by Action on Hearing Loss.

For more information please click here

My Time Volunteer Service 

My Time is a new service in partnership between Citizens Advice Portsmouth and the YOU Trust that helps carers find time for themselves – whether that’s time to attend appointments, family events or special occasions.

We are looking for volunteers to help create a highlight to someone’s week by exploring new interests to taking a trip down memory lane. Volunteers could also support someone going to local club, a short walk or to a local cafè and to provide activities in the home and/or support in accessing their local community.

For more information please view the My Time blog page (click here)

Money Advice Service

Drop In Service

Monday - 9:00am - 7:00pm

Tuesday - 9:00am - 4:00pm

Wednesday - 9:00am - 4:00pm

Thursday - 9:00am - 4:00pm

Friday - 9:00am - 3:00pm

Telephone Service

Monday - 9:00am - 7:00pm

Tuesday 9:00am - 4:00pm

Wednesday 9:00am - 4:00pm

Thursday 9:00am - 4:00pm

Firday - 9:00am - 3:00pm


Ark Royal House

Winston Churchill Avenue




If you require a pre-booked money advice

appointment please contact us on

023 9285 5855


General Information Service

Drop In Service

Monday - 10:00am - 2:00pm

Tuesday - 10:00am - 2:00pm

Wednesday - 10:00am - 2:00pm

Thursday - Closed

Friday - Closed


Units 2-3, Ark Royal House

Winston Churchill Avenue


Email Advice

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What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.