Articles in Category: Current Vacancies

Money Adviser

Posted in Current Vacancies

Citizens Advice Portsmouth

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We are looking to recruit a full time Money Adviser. Ideally you will be expected to have working knowledge & compliance within the remit of providing Debt Advice and the Money Advice Service. The role is based at our premises at Ark Royal House. Some local outreach work is involved.
 
Salary: £18,000 - £23,000 (depending on experience and qualifications)
Hours per Week: 37
 
We are happy to provide IMA training and support for the right applicant.
 
If you are interested in this role please contact our Chief Officer Sandy O'Neill on 07704 680951 for an informal discussion.
 
This vacancy will close as soon as we have found a suitable applicant.
 
Closing date for applications: 30-11-2018

Media Volunteer

Posted in Current Vacancies

Role Profile

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What will you do?

  • complete an introduction to Citizens Advice
  • promote the local Citizens Advice service so that the people understand what Citizens Advice does and how they can get advice, and how they could become a volunteer
  • create leaflets and posters to promote the service, or use existing materials
  • use social media, for example, Facebook and Twitter to raise the profile of the local Citizens Advice
  • help to share what local Citizens Advice does with your local press or radio station
  • write information for the local Citizens Advice website or newsletter
  • talk to clients or volunteers about their experiences
  • help arrange a talk or event to promote the local Citizens Advice to others

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What’s in it for you?

  • make a real difference to people’s lives
  • learn about a range of issues that affect our clients such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening, marketing and advertising
  • increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

And we’ll reimburse expenses too.

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What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have excellent verbal and written communication skills
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

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How much time do you need to give?

We can be flexible about the time spent and how often you volunteer so come and talk to us.

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Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a media volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Fundraising Volunteer

Posted in Current Vacancies

Role Profile

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What will you do?

  • complete an introduction to Citizens Advice and training for your role
  • explore different ways of fundraising to help the local Citizens Advice obtain money, either for specific things, or for ongoing running costs of the local Citizens Advice
  • help to organise fundraising events to raise money from the local community and encourage volunteers and staff to get involved
  • create materials, such as newsletters or presentations, which can be used to raise the profile of the local Citizens Advice and for raising money
  • help to explore other ways of fundraising, including applying for funding bids and contacting local businesses

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What’s in it for you?

  • make a real difference to people’s lives
  • learn about a range of issues such as benefits, debt, employment and housing.
  • build on valuable skills such as communication, listening and problem solving, and increase your employability
  • work with a range of different people, independently and in a team.
  • have a positive impact in your community.

And we’ll reimburse expenses too.

check list heritageblue
What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have a positive attitude towards fundraising
  • have excellent verbal and written communication skills
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role
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H
ow much time do you need to give?
We can be flexible about the time spent and how often you volunteer so come and talk to us.
 
person heritageblue
Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, and people from Black Asian Minority Ethnic (BAME) communities.

If you are interested in becoming a fundraising volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Volunteer Assistant to the Leader

Posted in Current Vacancies

Citizens Advice Portsmouth

Purpose of the role

  • You could do this role if you are available to volunteer at least one six-hour day per week for at least 3 months.
  • To help ensure the smooth running and organisation of Citizens Advice Portsmouth (CAP).

Main duties and responsibilities include:

  • Typing letters and memos for leader.
  • Updating databases and information systems.
  • Filing
  • Photocopying
  • Drafting presentations on powerpoint.
  • Managing leader’s diary and reminders
  • Preparing for and arranging meetings
  • Taking minutes at meetings.
  • Answering the telephone, taking messages where appropriate.
  • Completing research and campaigns forms.
  • Greeting visitors.

Personal skills and qualities that the assistant needs:

  • A commitment to the aims and principles of the Citizens Advice.
  • To be organised and systematic.
  • Excellent communication skills, both orally and in writing.
  • A willingness to attend training and other meetings.
  • To be able to work as part of a team and on own initiative.

Applications by cv and covering letter, detailing relevant skills and experience to:

Sandy O’Neill, Chief Officer of Citizens Advice Portsmouth or via This email address is being protected from spambots. You need JavaScript enabled to view it.

Citizens Advice Portsmouth is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Information Assistant

Posted in Current Vacancies, volunteers

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You could do this role if you are available to volunteer for 6 hours per week for at least 6 months, would suit someone on work experience or placements.

The role includes training and could be the first step towards becoming a Citizens Advice Generalist Adviser or Money Adviser.

Purpose of the role

  • To provide information, assistance and guidance to members of the public to help them engage with the most appropriate service to solve their issue.
  • To provide information about Citizens Advice Portsmouth and other advice services to clients from a diverse range of backgrounds and cultures.
  • To promote the use of kiosks/PC's and the role of information in resolving problems.

Main duties and responsibilities may include:

  • Explaining the Generalist Information Service to members of the public.
  • Supporting clients with using self-help services including kiosks, PC's and tablets.
  • Helping clients to identify the correct leaflet, self-help resource or service provider to best addess their issue.
  • Identifying when clients need to be referred to other services for more help.
  • Signposting clients appropriately to suit their needs following agreed protocols.
  • Recording client numbers and basic issues.

Personal skills and qualities that an Information Assistant need:

  • A commitment to the aims and principles of the Citizens Advice service.
  • Ability to offer help appropriately and sensitively in a public environment.
  • Excellent communication skills.
  • Being open and approachable - demonstrating empathy with clients.
  • Ability to communicate clearly both orally and in writing.
  • Ability to quickly sift through information and extract what is relevant.
  • Respect for the views, values and cultures that are different to their own.
  • An understanding of why confidentiality is important.
  • Competence in using IT systems to complete forms and access information.
  • Ability to work as part of a team.
  • Ability to recognise the limits and boundaries of the role.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.