Articles in Category: Current Vacancies

Information Assistant

Posted in Current Vacancies

Role Profile

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Information Assistant – Role Profile

You could do this role if you are available to volunteer for 6 hours per week for at least 6 months, would suit someone on work experience or placements.

The role includes training and could be the first step towards becoming a Citizens Advice Generalist Advisor or Debt Advisor.

Purpose of the role

  • To provide information assistance and coaching to members of the public to help them engage with the most appropriate service to solve their issue
  • To provide information about the local Citizens Advice and other advice services to clients from a diverse range of backgrounds and cultures
  • To promote the use of kiosks/PCs and the role of information in resolving problems

Main duties and responsibilities may include

  • Explaining the Generalist Advice Drop in Service to members of the public
  • Supporting clients with using self-help services including kiosks, PCs and tablets
  • Helping clients to identify the correct leaflet, self-help resource, or service provider to best address their issue
  • Identifying when clients need to be referred for more help
  • Signposting clients appropriately to suit their needs following agreed protocols
  • Recording client numbers and basic issues

Personal skills and qualities that a digital assistant needs

  • A commitment to the aims and principles of the Citizens Advice Portsmouth
  • Ability to offer help appropriately and sensitively in a public environment
  • Excellent communication skills
  • Being open and approachable – demonstrating empathy with clients
  • Ability to communicate clearly both orally and in writing
  • Ability to quickly sift through information and extract what is relevant
  • Respect for the views, values and cultures that are different to their own
  • An understanding of why confidentiality is important
  • Competence in using IT to complete forms and access information
  • Ability to work as part of a team
  • Ability to recognise the limits and boundaries of the role

Volunteer Member for Board of Trustees

Posted in Current Vacancies

Citizens Advice Portsmouth

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A registered charity, Citizens Advice Portsmouth (CAP) provides a legal help and advice service to people living in and around Portsmouth, Hampshire. The principal areas of enquiry are in relation to; debt and money; welfare benefits; employment problems, housing and homelessness.

 

CAP requires independent members for their Trustee Board, a volunteer role, to start in the third quarter of 2017 to help to drive the service forward and play a crucial role in implementing its strategy. Understanding of Citizens Advice work is an essential requirement.

 

As a Trustee, you will have the responsibility to the Chair of the Trustee Board and will have the responsibility to input to guidance and direction within the Trustee Board.

 

Main duties and responsibilities for all trustees:

Each individual member of the trustee board has a responsibility to contribute to the discharging of the board's duties. They can do this by:

  • maintaining an awareness of the business of the local Citizens Advice
  • taking responsibility for their own learning and development
  • regularly attending, preparing for and taking a full part in meetings
  • actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
  • monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met
  • monitoring the financial position and ensuring that the local Citizens Advice operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management
  • supporting the development of the local Citizens Advice through participation in agreed projects
  • actively seeking to further the strategic objectives of the local Citizens Advice, and acting in its best interests at all times
  • maintaining confidentiality about any sensitive or confidential information received in the course of duties as a trustee.

Personal skills and qualities for all trustees

Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

  • commitment and availability to attend trustee board meetings
  • effective communication skills and willingness to participate actively in discussion
  • willingness to gain knowledge of local needs and resources
  • commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence, and research and campaigns
  • willingness and ability to act in the best interests of the local Citizens Advice
  • ability to understand and accept their responsibilities and liabilities as trustees and employers
  • willingness to participate in democratic process which develops Citizens Advice policies by area and nationally
  • numeracy to the extent required to understand accounts with the support of a treasurer
  • willingness and ability to learn, and to develop and examine their own attitudes
  • ability to think creatively and strategically, and exercise good, independent judgement
  • ability to work effectively as a member of a team.

We require motivated and enthusiastic individuals, seeking an opportunity to develop and lead the vital work of Citizens Advice Portsmouth. 

Closing date:  Ongoing

Citizens Advice Portsmouth is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Applications by cv and covering letter detailing relevant skills and experience to:

Derek Judd

Chair of Citizens Advice Portsmouth Trustee Board

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Volunteer Assistant to Chair of Board of Trustees

Posted in Current Vacancies

Citizens Advice Portsmouth

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You could do this role if you are available to volunteer at least three six hour days per quarter for at least a year.

A registered charity, Citizens Advice Portsmouth (CAP) provides a legal help and advice service to people living in and around Portsmouth, Hampshire. The principal areas of enquiry were in regard to; debt and money; welfare benefits; employment problems, housing and homelessness.

CAP requires an assistant to the independent Chair of the Trustee Board, a volunteer role, to start in the second quarter of 2017 to help the chair to drive the consortium forward.

As Board Assistant, you will have the responsibility to the Trustee Board Chair and will:
• arrange the quarterly Board meetings,
• organise Board papers,
• produce the Board meeting minutes and actions,
• chase up the actions and
• ad-hoc activities in between board meetings.

We require an organised, motivated and enthusiastic individual seeking an opportunity to support the vital work of Citizens Advice Portsmouth.

Applications by cv and covering letter detailing relevant skills and experience to:

Derek Judd
Chair of Citizens Advice Portsmouth Trustee Board
This email address is being protected from spambots. You need JavaScript enabled to view it.

Citizens Advice Portsmouth is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.


Volunteer Assistant to the Leader

Posted in Current Vacancies

Citizens Advice Portsmouth

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Purpose of the role

  • You could do this role if you are available to volunteer at least one six-hour day per week for at least 3 months.
  • To help ensure the smooth running and organisation of Citizens Advice Portsmouth (CAP).

Main duties and responsibilities include:

  • Typing letters and memos for leader.
  • Updating databases and information systems.
  • Filing
  • Photocopying
  • Drafting presentations on Powerpoint.
  • Managing leader’s diary and reminders
  • Preparing for and arranging meetings
  • Taking minutes at meetings.
  • Answering the telephone, taking messages where appropriate.
  • Completing research and campaigns forms.
  • Greeting visitors.

Personal skills and qualities that the assistant needs:

  • A commitment to the aims and principles of the Citizens Advice.
  • To be organised and systematic.
  • Excellent communication skills, both orally and in writing.
  • A willingness to attend training and other meetings.
  • To be able to work as part of a team and on own initiative.

 

Applications by cv and covering letter, detailing relevant skills and experience to:

Sandy O’Neill

Leader of Citizens Advice Portsmouth

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Citizens Advice Portsmouth is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.