Articles in Category: Current Vacancies

Social Media Worker

Posted in Current Vacancies

Purpose of the role
• To publicise the work of Citizens Advice Portsmouth.
• Building and executing social media strategy through competitive and audience research
• Generating and sharing content daily that builds meaningful connections
• Setting up and optimising company pages within each social media platform.
• Use social media to attract and interact with targeted virtual communities and networks users.

Main duties and responsibilities include:
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Manage Citizens Advice Portsmouth social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimise company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community.
• Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other staff members to manage reputation, identify key players and coordinate actions
• Propose new ideas and concepts for social media content
• Attend and promote services at local community events

Personal skills and qualities that a social media worker needs
• Understanding of, and commitment to, the aims and principles of the Citizens Advice service and its equality and diversity policies.
• To be able to work as part of a team.
• Excellent consulting, writing, editing (photo/video/text), presentation and communication skills
• Positive attitude, detail and customer oriented with good multitasking and organisational ability
• Ability to communicate with people at all levels.
• Able to develop links in the community.
• experience in social media or digital media
• Knowledge of online marketing and good understanding of major marketing channels

Fundraiser

Posted in Current Vacancies

Role Profile

You could do this role if you are available to volunteer for 6 hours per week or for a one-off project.

Purpose of the role

To assist Citizens Advice Portsmouth in obtaining resources for the service. This could be:
• money
• help in kind
• equipment.

Main duties and responsibilities may include:
• Identifying possible sources of funding in the community such as:
         o local businesses
         o individuals
         o charitable trusts.
• Working with the manager to fit funders to projects being developed in Citizens Advice Portsmouth.
• Developing a relationship with local funders so that they are aware of Citizens Advice Portsmouth activities.
• Developing and maintaining a database of supporters.
• Developing a ‘Friends of the organisation' group to encourage and promote community fundraising.
• Facilitating the fundraising sub-committee within Citizens Advice Portsmouth; arranging meetings etc.
• Completing draft funding applications for the management team.
• Drafting publicity materials for fundraising campaigns.
• Organising fundraising events.

Personal skills and qualities that a fundraiser needs
• A commitment to the aims and principles of the Citizens Advice service.
• To understand the importance of confidentiality.
• The ability to write clear reports.
• Excellent communication skills, both orally and in writing.
• The ability to analyse and evaluate information.
• A willingness to attend training and other meetings.
• To be approachable and friendly.
• Ability to work on own initiative.

Volunteer Assistant to the Leader

Posted in Current Vacancies

Citizens Advice Portsmouth

Purpose of the role

  • You could do this role if you are available to volunteer at least one six-hour day per week for at least 3 months.
  • To help ensure the smooth running and organisation of Citizens Advice Portsmouth (CAP).

Main duties and responsibilities include:

  • Typing letters and memos for leader.
  • Updating databases and information systems.
  • Filing
  • Photocopying
  • Drafting presentations on powerpoint.
  • Managing leader’s diary and reminders
  • Preparing for and arranging meetings
  • Taking minutes at meetings.
  • Answering the telephone, taking messages where appropriate.
  • Completing research and campaigns forms.
  • Greeting visitors.

Personal skills and qualities that the assistant needs:

  • A commitment to the aims and principles of the Citizens Advice.
  • To be organised and systematic.
  • Excellent communication skills, both orally and in writing.
  • A willingness to attend training and other meetings.
  • To be able to work as part of a team and on own initiative.

Applications by cv and covering letter, detailing relevant skills and experience to:

Sandy O’Neill Chief Officer of Citizens Advice Portsmouth

Citizens Advice Portsmouth is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Information Assistant

Posted in Current Vacancies, volunteers

You could do this role if you are available to volunteer for 6 hours per week for at least 6 months, would suit someone on work experience or placements.

The role includes training and could be the first step towards becoming a Citizens Advice Generalist Adviser or Debt Adviser.

Purpose of the role

  • To provide information, assistance and guidance to members of the public to help them engage with the most appropriate service to solve their issue.
  • To provide information about Citizens Advice Portsmouth and other advice services to clients from a diverse range of backgrounds and cultures.
  • To promote the use of kiosks/PC's and the role of information in resolving problems.

Main duties and responsibilities may include:

  • Explaining the Generalist Information Service to members of the public.
  • Supporting clients with using self-help services including kiosks, PC's and tablets.
  • Helping clients to identify the correct leaflet, self-help resource or service provider to best addess their issue.
  • Identifying when clients need to be referred to other services for more help.
  • Signposting clients appropriately to suit their needs following agreed protocols.
  • Recording client numbers and basic issues.

Personal skills and qualities that an Information Assistant need:

  • A commitment to the aims and principles of the Citizens Advice service.
  • Ability to offer help appropriately and sensitively in a public environment.
  • Excellent communication skills.
  • Being open and approachable - demonstrating empathy with clients.
  • Ability to communicate clearly both orally and in writing.
  • Ability to quickly sift through information and extract what is relevant.
  • Respect for the views, values and cultures that are different to their own.
  • An understanding of why confidentiality is important.
  • Competence in using IT systems to complete forms and access information.
  • Ability to work as part of a team.
  • Ability to recognise the limits and boundaries of the role.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.