Articles in Category: Blog

UPDATE: Changes to our service

Posted in Blog

We at Citizens Advice Portsmouth want to reassure you that we are fully dedicated to supporting you with good advice and information during these unprecedented challenges.

As you can imagine the information and advice we are receiving is changing rapidly and our advisers are working all the hours to try and assimilate large amounts of new information and, as you can appreciate, it is vital that the advice we give you is as up to date and accurate as possible.

Therefore, as a temporary measure, we are going to shorten our phone advice hours to allow our advisers time to read and learn all this new information and guidance.

Our temporary opening hours will be as follows:
Monday to Thursday - 10am-1pm & 2pm-4pm
Friday 10am-12pm & 1pm-3pm

Thank you for your patience and understanding during this challenging time. Stay Safe!

Sandy O’Neill
Chief Officer

Research & Campaigns Portsmouth Partnership

Posted in Blog

Online Submission Form

As a service we hold a huge amount of insight and data about the problems our clients and their wider communities face.

We can use this insight and data to do several things:

  • To help us research issues further
  • To influence decision makers to change policies and practices
  • To campaign to get decision makers to change policies and practices.

We are currently seeking information in regarding to Universal Credit and would appreciate it if you could complete the form below


Armed Forces Families

Posted in Blog

Joining Forces for Families








What is Joining Forces for Families?

Joining Forces for Families (JFFF) is a project funded by the Armed Forces Covenant and delivered by Citizens Advice Hart, Rushmoor & Portsmouth

It is aimed at helping serving personnel and their families when they encounter life's stressful events.

The service operates through a referral process (see link to form below)

Once referred, clients will be contacted initially by a JFFF assessor trained to deal with more straightforward cases.  For more complex needs these cases will be escalated an appointment to a dedicated adviser/caseworker.  The client and any family members can be seen at the armed forces base such as a HiVE or a neutral outreach location such as local offices.

If you have a service family need our assistance then please complete the enquiry form below.

Support for Armed Forces Family Enquiry Form:

We need to record information about you to help with your enquiry.  We have a legitimate interest to do this.  We handle and store your personal information in line with Data Protection Regulations and in line with our Citizens Advice Privacy Policy.  Please complete the form via the link and select submit.


Citizens Advice helps one person every 3 minutes with bailiff issues

Posted in Blog

Citizens Advice is calling for better regulation of unaccountable bailiff firms as it reveals households have fallen behind on their essential bills, such as council tax and utilities, by an estimated £18.9 billion.
Last year, the charity helped one person every 3 minutes with bailiff issues. In 2014, the government introduced reforms which were meant to protect people from unfair practices. Yet since then, Citizens Advice has seen a 24% rise in bailiff problems.
In July, MPs on the Treasury Select Committee said government and local authorities were “worst in class” for debt collection, and that bailiff use can cause additional problems.
Falling behind on household bills typically has more severe consequences than missing consumer credit repayments, like overdrafts and personal loans. People can face having their essential services cut off, can be kicked out of their home due to rent arrears or even face prison if they get behind on their council tax. Citizens Advice is concerned that aggressive tactics are also having serious knock-on effects, leading to further debt and mental health problems.
In one example, Citizens Advice helped a retired couple who - for the first time in their lives - had fallen behind on some of their essential bills and owed £700 in council tax. The bailiffs who came to collect the debt were aggressive and demanded the full amount immediately, saying they were going to call the police if the couple couldn’t pay. The couple are now afraid to open their front door.
Citizens Advice says it has seen a significant increase in the proportion of debt issues it helps people with that are related to household bill debts since 2011. Since then, problems with these kinds of debts have overtaken the number of consumer credit issues that people are seeking the charity’s help with.
Its figures show the people it helps with household bill problems tend to be in a more precarious financial position than those with consumer credit debts. The charity says people with household bill debt were 37% more likely to be out of full-time employment and almost 1 in 3 people (34%) had a mental health problem.
Gillian Guy, Chief Executive of Citizens Advice, said:
“One person every 3 minutes come to us for help with bailiff issues. Families are living in fear of a visit from the bailiffs, and small missed bills can skyrocket through excessive enforcement fees.
“Our evidence shows aggressive tactics by bailiffs cause huge distress and can even push people further into debt. Families are going without essentials like food or electricity to meet their payments.
“The Ministry of Justice has already announced a call for evidence into aggressive collection practices by bailiffs. They must use this to take strong action and introduce an independent bailiff regulator to fix this broken system.”
Figures from the charity show:
  • UK households owe £18.9 billion to essential service providers and government in arrears. This includes tax credit overpayments of almost £7.5 billion, £2.84 billion owed to local authorities in council tax arrears and £2.20 billion owed to water companies.
  • Household debt has now overtaken consumer credit as the key money problem people bring to Citizens Advice.
  • Last year we helped people with 690,000 household bill debt problems, compared to 350,000 consumer credit issues.
Citizens Advice is calling for:
  1. The government to commit to measuring the levels of household debt. The government should collect and report annually on the level of debt to government and to essential service providers - in a similar way to the Bank of England’s monthly statistics on consumer and mortgage lending.
  2. The bailiff industry to be independently regulated. The Ministry of Justice should use its announced ‘crackdown on rogue bailiffs’ and 3 year review of the 2014 Taking Control Regulations, to bring bailiffs and bailiff companies under an independent regulator.
People who are concerned about their finances can contact Citizens Advice for budgeting and debt advice.

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.