2x Universal Credit Support Advisers

WE ARE CURRENTLY SHORTLISTING FOR ALL ROLES AND WILL BE IN CONTACT SHORTLY

pcablogo

 

WE ARE CURRENTLY SHORTLISTING FOR ALL ROLES AND WILL BE IN CONTACT SHORTLY

Hours:                       37 per week – Fixed term until March 31st 2020

                                   

Salary:                       £21,500 per annum

 

We are delighted to announce that Citizens Advice Portsmouth has been granted funding to run a new service “Help to Claim: Universal Support” the new service offers end-to-end support to help service users make a new Universal Credit claim and be ready for when their first payment arrives.

 We are actively seeking to recruit 2 FTE advisers with good IT skills to support clients to make and complete their new Universal Credit claim via face to face, telephone and webchat channels.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. As well as a commitment to the aims and principles of the Citizens Advice Service.

Citizens Advice Portsmouth provides free, independent and impartial advice and information to help people resolve their problems. We are currently going through an exciting time at Portsmouth, with many opportunities for future growth.

If you choose to begin a career with our organisation, you are guaranteed: 

  • Competitive rates of pay and paid travel time.
  • Excellent and professionally certified training.
  • Real opportunities to develop in your profession.
  • Confidential Employee Assistance Programme.
  • A company that is committed to its employees, valuing their knowledge, creativity and flexibility.
  • The chance to work with amazing people and a nationally recognised charity.

To apply for this role please complete the application pack taking into account the Job Description and person specification

Download an application below or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

CVs are not accepted.

Univeral Credit Support Job Pack

Application Form

Guidance Notes

Introduction to the Citizens Advice Service 

Closing date:         Thursday 28th February 2019

Interview date:      To be confirmed

We prefer to receive completed application forms by email.

 

What customers say

“I was very low when I came to the CAB, with debts and problems everywhere. I am now a lot happier, as I pay one sum of money each month and get left alone by creditors”.